Frequently Asked Questions

Let's see if we can help with your query, check out the FAQs below:


RETURNS POLICY


For all information on returns, please visit the Returns page of the website.

I do not like the product I ordered, what can I do?

A. If the product is new and unused you can return it to us for a refund within seven days of receipt. Please visit our Returns section for more information on how to return a product.

How do I return a product?

A. Please send your garment, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:

RETURNS, HSTL MADE Ltd, Unit 1, Cornwall Business Centre, Wigston, LE18 4XH, United Kingdom

For all information on returns, please visit the Returns page of the website.

I want to return a product, but I don’t have the original packaging?

A. You can always send the products back to HSTL MADE in another package but please pack securely and follow the instructions in the Returns section of the website.

How do I exchange a product?

A. Please send your garment, unused in its original packaging, along with a note detailing your name, order number and exchange requirements to the following address:

EXCHANGE, HSTL MADE Ltd, Unit 1, Cornwall Business Centre, Wigston, LE18 4XH, United Kingdom

If we do not have the required garment/size/colour in stock a refund will be issued.
For more information on Exchanges, please see the Returns section of the website.



PRICING AND CURRENCY

Do your prices include tax?

A. All Checkout Prices include UK sales taxes and duties; there are no additional fees to pay. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country outside of the European Union.  Prices for Great Britain and Europe include VAT.  These will be your responsibility.

When will I be charged for my order?

A. You’ll be charged for your order before it is despatched from our fulfilment facility, for the majority of orders this will be during the ordering process and checkout/transaction request.

OUT OF STOCK

When are products coming back into stock?

A. The nature of the HSTL.MADE product launches are limited edition.  We mainly manufacture based on demand and rarely hold stock of our items.  When we launch our latest product release you may find that items from a previous launch are included in the current offer - availability on these items are on a strict first come first served basis.

I’d like to order a product, but it does not allow me to put it in the basket?

A. If it is not possible to select an item this means that it is not available and is likely a stocking inaccuracy or website error. We apologies if this happens.

SHIPPING & DELIVERY

How long does the delivery take?

A.  Once the pre-order window is closed, we usually state a 3-4 week production and fulfilment timescale. Please note that delivery may take slightly longer depending on where you are based. You will receive an email as soon as your order has been shipped!

When will my order be sent out?

A. Please refer to the Shipping page for estimated despatch and delivery times.  

How much will shipping cost to my address?

A.  All items are subject to a nominal shipping cost.

For UK orders, free shipping will be available for orders over £80.00. For Europe Zone 1, free shipping will be available for orders over £100.00, and for Europe Zone 2, free shipping will be available for orders over £120.00.  For more information please see the Shipping page.

All orders ship directly from our fulfilment facility in the UK. A summary of our shipping options are below.

Please Note

All services require a signature upon delivery.
We cannot deliver to PO Box addresses.

If you have a shipping address that is outside of the EU or within the United States then import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority and paid for by you.

Delivery Service / Country Estimated Duration Price
Royal Mail 48 Tracked (< 1.0kg) 2 Working Days £3.95
DPD Tracked + Signed (> 1.0kg) 1-2 Working Days £5.50
Orders over £80.00 1-2 Days £FOC
Europe | Zone 1
DPD Tracked + Signed (< 2.0kg) 4-5 Working Days £8.95
DPD Tracked + Signed (> 2.0kg)
4-5 Working Days
£11.95
Orders over £100.00
4-5 Working Days
£FOC
Europe | Zone 2
DPD Tracked + Signed (< 2.0kg) 4-5 Working Days £14.95
DPD Tracked + Signed (> 2.0kg)
4-5 Working Days
£17.95
Orders over £120.00
4-5 Working Days
£FOC
United States
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £17.50
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£19.95
Rest of World | Zone 1
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £19.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£24.95
Rest of World | Zone 2 + 3
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £21.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£24.95

Unfortunately due to the remote locations of the countries included in our Rest of World category we get charged a premium for the courier services.  We have absorbed a lot of the cost of these shipping services however, we still have to charge a nominal fee to ensure a safe, tracked service globally.

Country Zones

Europe | Zone 1: Austria, Belgium, Czech Rep, Denmark, Estonia, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Europe | Zone 2: Croatia, Finland, Greece, Iceland, Romania, Bosnia-Herzegovina, Bulgaria, Serbia, Norway, Malta, Cyprus.

Rest of World | Zone 1: Australia, New Zealand, Canada.

Rest of World | Zone 2: Aruba, Brazil, Brunei, Ecuador, Malaysia, Mauritius, Mexico, Singapore, South Africa, South Korea, Uruguay, Turkey, United Arab Emirates, Chile, Hong Kong, Israel, Japan, Kuwait, Oman, Pakistan, Philippines, Russia.

Rest of World | Zone 3: Any remaining countries not listed above.



SIZING

All of the sizes are stated on the individual product pages noting either the chest, waist, foot or head sizes and UK/EU sizing for the women's fit garments.

Examples:

MEN - To Fit Chest (approximate):
SML - 34/36", MED - 38/40", LRG - 42/44", XLG - 46/48", 2XLG - 48/50”

WOMEN - UK (approximate):
XSM - 8, SML - 10, MED - 12, LRG -14, XLG - 16

VIEW SIZE GUIDE HERE

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