Shipping & Delivery
How long does delivery take?
Orders are dispatched as quickly as possible, however around launches this timeline can be greatly increased.
Please note shipping times relate to when the order is dispatched not when the order is placed.
HSTL MADE Ltd can only dispatch orders on working days, which are Monday to Friday, please take this into account when calculating shipping days.
When will my order be sent out?
We aim to ship orders out within 2 working days, however around new launches and busy periods this can be drastically increased.
How much will shipping cost to my address?
All items are subject to a nominal shipping cost.
Please note:
Services may require a signature upon delivery. We cannot deliver to PO Box addresses.
Import duties and taxes are now included in your cost of shipping.
Country Zones
For the full breakdown, please see our Shipping page.
Returns
I do not like the product I ordered, what can I do?
If the product is new, unused, and was not a clearance item or swimwear bottom, you can return it to us for a refund within 30 days of receipt. Please visit our Returns section for more information on how to return a product.
Please note all clearance items and swimsuit bottoms are non-refundable.
How do I return a product?
For all information on returns, please visit the Returns page of the website.
I want to return a product, but I don't have the original packaging?
Share details about your shipping policies, itYou can always send the products back to HSTL MADE in another package but please pack securely and follow the instructions in the Returns section of the website.em returns, or customer service.
How do I exchange a product?
Please send your garment, unused in its original packaging, along with a note detailing your name, order number and exchange requirements to us.
If we do not have the required garment/size/colour in stock a refund will be issued.
For more information on Exchanges and to start the process, please see the Returns section of the website.
Pricing & Currency
Do your prices include tax?
All Checkout Prices include UK sales taxes and duties; there are no additional fees to pay. Import duties and taxes are also now included for members of the EU. Prices for Great Britain and Europe include VAT.
When will I be charged for my order?
You’ll be charged for your order before it is despatched from our fulfillment facility, for the majority of orders this will be during the ordering process and checkout/transaction request.
Out of stock
When are products coming back in stock?
The nature of the HSTL.MADE product launches are limited edition. We mainly manufacture based on demand and rarely hold stock of our items beyond our core collection. When we launch our latest product release you may find that items from a previous launch are included in the current offer - availability on these items are on a strict first come first served basis.
Sizing
General Size Guide
Product Specific Size Guide
On each product page, there is a "What's my size?" icon you can click to open. Some products may have additional specs and model examples available to you.