Shipping

INTERNATIONAL ORDERS (OUTSIDE THE UK) & CUSTOMS CHARGES NOTIFICATION

We have worked closely with our logistics company and associated couriers to ensure that the recent Brexit changes that have occurred to the United Kingdom, make the least amount of impact on you, our loyal customers.

However, certain international (countries outside of the UK) shipments/orders are subject to additional local customs taxes surcharges depending on your shipping location. These are the responsibility of the customer and HSTL MADE Ltd are not liable for these costs. Previously we have tried to highlight which countries are to expect charges, but this situation is ever evolving and we have not been able to stay up to date. We urge you to check your local government customs charges for parcels from the UK prior to ordering.

Please rest assured that the current transit times will remain the same, despite the extra checks that are now in place.  We have set all custom documents to be completed and sent digitally so that the entire process is paperless and as seamless as possible.

Due to the additional Brexit tariffs and shipping surcharges now applicable in certain international locations, any refused orders that are returned to HSTL MADE Ltd will be subject to a shipping and handling charge. This means that only the value of the garments will be refunded, not the value of the shipping.

We are working tirelessly to create a situation which will alleviate these charges. Please bare with us. 

Please Note

All orders ship directly from our fulfilment facility in the UK.  A summary of shipping options appears below.

Standard – Royal Mail 48 Tracked -  this requires a signature on delivery.
We cannot deliver to PO Box addresses.

Orders will be packaged and sent as quickly as possible and is usually the next 1-2 working days. However please note around new product launches this can increase greatly due to high number of volume.

The shipping and handling times are based on when your order is dispatched from our warehouse not when the order is placed. HSTL MADE Ltd can only dispatch orders on working days, which are Monday to Friday, please take this into account when calculating shipping days.


Shipments that are now inside of the EU or within the United States may be liable for import duties and taxes that could be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority and paid for by you.

 

Delivery Service / Country Estimated Duration Price
Royal Mail 48 Tracked (< 1.0kg) 2 Working Days £3.95
Royal Mail 48 + Signed (> 1.0kg) 1-2 Working Days £5.50
Europe | Zone 1
DPD Tracked + Signed (< 2.0kg) 4-5 Working Days £12.95
DPD Tracked + Signed (> 2.0kg)
4-5 Working Days
£15.95
Europe | Zone 2
DPD Tracked + Signed (< 2.0kg) 4-5 Working Days £19.95
DPD Tracked + Signed (> 2.0kg)
4-5 Working Days
£22.95
Europe | Zone 3
DPD Tracked + Signed (< 2.0kg) 4-5 Working Days £12.95
DPD Tracked + Signed (> 2.0kg)
4-5 Working Days
£12.95
Europe | Zone 4
Royal Mail International Tracked (< 2.0kg) 4-5 Working Days £9.45
Royal Mail International Tracked (> 2.0kg)
4-5 Working Days
£12.45
Europe | Zone 5
Royal Mail International Tracked (< 2.0kg) 4-5 Working Days £15.45
Royal Mail International Tracked (> 2.0kg)
4-5 Working Days
£18.45
Europe | Zone 6
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £13.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£16.95
Europe | Zone 7
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £19.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£22.95
£
United States
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £17.50
DHL Tracked + Signed (2.0kg - 5.0kg) 4-5 Working Days £19.95

DHL Tracked + Signed (> 5.0kg)

4-5 Working Days
£21.95
Rest of World | Zone 1
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £19.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£24.95
Rest of World | Zone 2 + 3
DHL Tracked + Signed (< 2.0kg) 4-5 Working Days £21.95
DHL Tracked + Signed (> 2.0kg)
4-5 Working Days
£24.95


Unfortunately due to the remote locations of the countries included in our Rest of World category we get charged a premium for the courier services.  We have absorbed a lot of the cost of these shipping services however, we still have to charge a nominal fee to ensure a safe, tracked service globally.

Country Zones

Europe | Zone 1: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Europe | Zone 2: Bulgaria, Croatia, Cyprus, Finland, Romania.

Europe | Zone 3:  Germany, Netherlands.

Europe | Zone 4: Switzerland.

Europe | Zone 5: Norway.

Europe | Zone 6:  Guernsey, Jersey.

Europe | Zone 7:  Greece, Iceland, Malta.

Rest of World | Zone 1: Australia, Canada, New Zealand.

Rest of World | Zone 2: Aruba, Brunei, Chile, Equatorial Guinea, Hong Kong, Israel, Japan, Kuwait, Malaysia, Mauritius, Mexico, Oman, Pakistan, Philippines, Russia, Singapore, South Africa, South Korea, Turkey, United Arab Emirates, Uruguay.

Rest of World | Zone 3: Any remaining countries not listed above.


If you have any special requirements, please contact us directly. info@hstlmade.com